Privacy Policy
Last Updated: October 8, 2026
Avvia Growth (“Avvia Growth,” “Avvia,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and disclose information when you interact with Avvia Growth, including when you complete an onboarding form, visit our website, communicate with us, or use our services.
By using our website or submitting information to us, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
Business name and legal business information
Business address and service area
Business telephone numbers and email addresses
Website information
Names, job titles, and contact information of business owners, employees, or other authorized representatives
Business hours and service availability
Calendar and scheduling information
Customer-service and appointment preferences
Google Business Profile or review-related information
Information necessary to configure communication, scheduling, review, and automation services
Information provided through onboarding forms, emails, phone calls, or other communications with us
Account, login, integration, and configuration information necessary to provide our services
We may also automatically collect limited technical information when you use our website or online services, such as IP address, browser type, device information, and information regarding your interaction with our website.
We do not intentionally collect sensitive personal information unless it is reasonably necessary to provide a service and you have a lawful basis to provide it.
2. How We Use Information
We may use the information we collect to:
Provide, configure, maintain, and improve Avvia Growth services
Set up and manage client accounts, workflows, calendars, phone systems, messaging systems, and other integrations
Communicate with clients regarding their accounts and services
Provide customer support
Process payments and manage business relationships
Configure and operate automation, scheduling, communication, review-generation, and related services
Troubleshoot technical issues and monitor service performance
Maintain security and prevent fraud, abuse, or unauthorized access
Comply with legal and regulatory obligations
Enforce our agreements and protect our legal rights
Improve our services and internal business operations
We will not use information submitted through an onboarding form for purposes unrelated to providing or administering our services unless permitted by applicable law or otherwise disclosed to you.
3. Client Information Processed Through Our Services
In providing our services, Avvia Growth may process information belonging to or collected by our business clients, including information about their customers, leads, appointments, and communications.
In these circumstances, the applicable Avvia Growth client generally determines why and how that customer information is collected and used. Avvia Growth processes such information as necessary to provide the services requested by the client and in accordance with the client's instructions and applicable agreements.
Our clients are responsible for ensuring that they have the appropriate rights, permissions, notices, and legal bases to collect and provide customer information to Avvia Growth and to use that information through the services we provide.
Where appropriate, our services may involve sending SMS messages, making or receiving telephone calls, scheduling appointments, collecting reviews, or otherwise communicating with a client's customers. The client's own privacy policy, terms, notices, and applicable consent requirements may also apply to those interactions.
4. Third-Party Service Providers
We may use third-party service providers to operate our business and provide our services. These providers may process information on our behalf or as necessary to provide their services.
These providers may include platforms used for:
CRM and marketing automation
SMS and telephone communications
Calendar and appointment scheduling
Website and form hosting
Payment processing
Cloud storage and data management
Analytics and technical services
Our services may use HighLevel and/or LeadConnector to store and process information submitted through our onboarding forms and to provide CRM, automation, communication, scheduling, and related functionality.
Third-party providers may process information in accordance with their own privacy policies and contractual obligations. We seek to use service providers that maintain appropriate safeguards for information processed on our behalf.
5. Information Sharing
We do not sell your personal information for money.
We may disclose information to:
Service providers and technology partners that help us operate our business or provide services to you
Professional advisors, such as attorneys, accountants, or consultants, when reasonably necessary
Government authorities, law enforcement, or other parties when required by law or when reasonably necessary to protect our rights, safety, property, or users
A successor or acquiring entity in connection with a merger, acquisition, sale, restructuring, financing, or other business transaction
We may also disclose information when you authorize us to do so or when otherwise permitted by applicable law.
6. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting or storing information over the internet is completely secure. We cannot guarantee the absolute security of information.
You are responsible for maintaining the security of credentials and access information associated with your accounts and for notifying us if you believe an account or credential has been compromised.
7. Data Retention
We retain information for as long as reasonably necessary to provide our services, maintain business and financial records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.
When information is no longer reasonably necessary for these purposes, we may delete, anonymize, or otherwise dispose of it in accordance with our policies and applicable legal requirements.
Because information may be stored or processed by third-party service providers, deletion may be subject to the retention and deletion practices of those providers.
8. Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Request restriction of certain processing
Object to certain processing
Request a copy of certain information in a portable format
Withdraw consent where processing is based on consent
These rights are subject to applicable legal limitations and exceptions.
To submit a privacy-related request, please contact us using the information provided in the “Contact Us” section below.
If you are an employee, representative, or customer of one of our business clients and your information was provided to us through that client, we may direct your request to the applicable client because that client may control the relevant information.
9. Children's Privacy
Our services are intended for businesses and are not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
10. Cookies and Similar Technologies
Our website or third-party services we use may use cookies, pixels, or similar technologies to operate the website, maintain functionality, understand website usage, or improve our services.
You may be able to control certain cookies through your browser settings or other available controls. Disabling certain technologies may affect website functionality.
11. Communications
We may communicate with you by email, telephone, SMS, or other channels regarding your account, onboarding, services, support requests, payments, or other business matters.
Any SMS or telephone communications involving your customers through services provided by Avvia Growth are generally conducted on behalf of the applicable business client. The client is responsible for obtaining any required customer consent and complying with applicable communications, telemarketing, and messaging laws.
This Privacy Policy does not itself constitute consent to receive marketing SMS messages or telephone solicitations.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal obligations.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. Material changes may also be communicated through our website or other appropriate means.
Your continued use of our services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by applicable law.
13. Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:
Avvia Growth
Email:** [email protected]**
14. No Legal Advice
This Privacy Policy is provided as a description of Avvia Growth's intended privacy practices and is not legal advice. Applicable privacy requirements may vary depending on the nature of the services provided, the information processed, and the jurisdictions involved. Avvia Growth may update its privacy practices and this Privacy Policy as its business develops.